Delta Virtual Airlines Water Cooler - DVACARS SID/STAR Update Interrupted

Delta Virtual Airlines Water Cooler | PC Support | DVACARS SID/STAR Update Interrupted

DVA7963
Captain, B737-800

Joined on November 14 2009
50 State Club
Triple Century Club
Empresario 100 Club
DVA Fifteen-Year Anniversary

"Fly Like an eagle!"
Oklahoma City, OK USA

338 legs, 773.7 hours
1 legs, 2.1 hours online
337 legs, 772.3 hours ACARS

Posted onPost created on December 12 2017 12:32 ET by Doyle Edwards

DVACARS SID/STAR Update Interrupted

The connection is interrupted. I do not see any signs of Windows interrupting the connection. DVACARS spits out a message in red font that says
The underlying connection was closed: An unexpected error occurred on a send

acars.log:
12/12/2017 17:22:45.171 DEBUG Downloading SID/STAR archive
12/12/2017 17:22:45.984 INFO The underlying connection was closed: An unexpected error occurred on a send.
12/12/2017 17:23:01.187 INFO frmMain Closed

I already have filed a help desk issue but was suspected it was not the fault of DVACARS. So I making a public post here to see if anyone else figured it out what the issue could be. Someone who has experienced the issue before and successfully resolved it. Everything else in DVACARS works fine.

This error has a side effect that more or less if any procedure arrivals and departures are not updated, on the client side, the System will append a comment in a flight report for example "Comments: SYSTEM: Filed STAR was null, actual was GLAVN1.MGRIF.RW26R". Also, if the client cannot update to the new cycle any new procedure will not be available and will be forced to select no procedure, leaving it blank. Since I am unable yet to update SID/STARS because of the interruption it will happen. What I try to do is put the full plan with arrival/departure and associated transition waypoints.

I am working with Windows XP SP3 Yes it is out dated but still functional. Since it's a client side issue I need help tracking the issue down. I am totally lost on it.

Thanks.

DVA043
Senior Captain, MD-11
OLP

Joined on June 10 2001
Event Half Century Club
Online Double Century Club
50 State Club
DVA Twenty-Year Anniversary
Everett 1500 Club
Bi-Millennium Club
Four Million Mile Club

"Col. Panic"
Marietta, GA

2,347 legs, 9,466.0 hours
240 legs, 553.9 hours online
2,005 legs, 8,259.1 hours ACARS
75 legs, 196.3 hours event
2,383 legs, 9,600.9 hours total
91 legs dispatched, 66.4 hours

Posted onPost created on December 12 2017 14:06 ET by Luke Kolin

Windows XP? Can you hit the site using HTTPS?

Cheers!

Luke Kolin

Senior Captain, MD-11

Posted onPost created on December 12 2017 18:31 ET by Doyle Edwards

In Google Chrome and Firefox yes https works. IE8 will load the http site but not the https site.

Posted onPost created on December 14 2017 17:18 ET by Luke Kolin

Doyle Edwards wrote:

IE8 will load the http site but not the https site.

That's the problem then - I'll need to see if there's a cipher suite that IE8 on XP will support. You really should consider Windows 7.

Cheers!

Luke Kolin

Senior Captain, MD-11

Posted onPost created on December 14 2017 22:21 ET by Doyle Edwards

Luke Kolin wrote:

Doyle Edwards wrote:

IE8 will load the http site but not the https site.

That's the problem then - I'll need to see if there's a cipher suite that IE8 on XP will support. You really should consider Windows 7.

Cheers!

Right now I just cannot afford a new computer. Trying to wing it as long as I can. Finances say no. Rent bills ugghhhh. It's a wonderful life. I hope there is a cipher suite for IE8. Thanks Luke!

Posted onPost created on December 28 2017 09:52 ET by Luke Kolin

I've managed to (I think) restore IE8/XP support to our SSL configuration - for now. I will probably deprecate it and eliminate support for XP around January 2019.

Cheers!

Luke Kolin

Senior Captain, MD-11

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