Delta Virtual Airlines Water Cooler - Carenado aircraft install issue, "error 0 serial not vaild"

Delta Virtual Airlines Water Cooler | PC Support | Carenado aircraft install issue, "error 0 serial not vaild"

DVA10427
Captain, B747-400
OLP

Joined on January 03 2012
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Wichita, KS

3,186 legs, 8,100.1 hours
1,878 legs, 3,856.1 hours online
3,185 legs, 8,098.5 hours ACARS
161 legs, 452.9 hours event

Posted onPost created on January 25 2018 17:46 ET by Davin Perry

Hey All! Hope you have had a pleasant start to the new year.

I was wanting to reach out to the DVA community and see if you can help me solve an issue that is stopping me from reinstalling my Carenado Add-on's, most notably the PA-31. I have been having plenty of issues with this new computer that I rebuilt after my rig of 9 years finally died. This one is particularly vexing.

I go to install the PA-31, I put the correct password, the correct username in, and i get a "0 Error the specified serial is not valid". After trying some basic things, (turning the AV off, turning the firewall off, to name a few) I contacted the Carenado customer support. They said the reason that this is happening is that there is something blocking the access to the company server. They recommended the above fixes, none worked. They had me contact my ISP to see if their website was blocked, and that isn't not the case. I am reaching out to the DVA community for help on the matter.

Does anyone know of any secondary firewall or AV that is native to the Windows 7 setup? Has anyone had this issue and figured it out? Ive seen in the forum that someone had this issue and fixed it but never said what the fix was. Any help would be great, Thanks in advance

Davin Perry

Captain, B747-400

DVA5434
Captain, B767-300

Joined on January 14 2008
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Southeastern United States

319 legs, 1,299.2 hours
313 legs, 1,268.9 hours ACARS

Posted onPost created on May 26 2018 23:33 ET by Chris Radev

Its a carenado issue. If you are absolutely sure the details are correct and carenado has confirmed that data matches whats in their database down to every space and letter, then check your proxy settings in your browser. carenado tends to use that data to connect and sometimes cant get past a proxy that isn't there.

that should be in internet explorer.

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