Delta Virtual Airlines Water Cooler - Windows 10 Lag issues.

Delta Virtual Airlines Water Cooler | PC Support | Windows 10 Lag issues.

DVA10427
Captain, B747-400
OLP

Joined on January 03 2012
50 State Club
Globetrotter
Commuter Conquest
US Coastal Club
Everett Bi-Millennium Club
Online Fifteen Century
Three Million Mile Club
Events Century Club
US Mountaineer Club
Tri-Millennium Club
DVA Ten-Year Anniversary

Wichita, KS

3,186 legs, 8,100.1 hours
1,878 legs, 3,856.1 hours online
3,185 legs, 8,098.5 hours ACARS
161 legs, 452.9 hours event

Posted onPost created on February 16 2018 14:21 ET by Davin Perry

I recently rebuilt my computer from the ground up in November, and have had nothing by issues with windows 7 since. I finally got so feed up that I upgraded to windows 10. As I got everything installed, I noticed that the internet seem unusually slow and keeps timing out. With Vpilot, I have a good 30-45 min online before I get an error resulting in disconnection "10060) A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond". ACARS keeps giving me a "10054 An existing connection was forcibly closed by the remote host", every about 30-45 min.

I have made sure the 3290 port is open, the AV is turned off, I have made sure that both programs are allowed through the firewall, and it still times out. Has anyone had this issue and or knows what needs to be done to fix it?

Davin Perry

Captain, B747-400

DVA9545
Senior Captain, B777-200
OLP, 737-ATP

Joined on March 03 2011
50 State Club
Globetrotter
US Coastal Club
US Mountaineer Club
Million Mile Club
Events Double Century Club
DVA Ten-Year Anniversary
Toulouse 500 Club
Bi-Millennium Club
Online Twenty Century
DVA Fleet Master

"YUPIIIII"
Goiás Brazil

2,578 legs, 5,183.9 hours
2,405 legs, 4,903.2 hours online
2,570 legs, 5,154.3 hours ACARS
271 legs, 683.8 hours event

Posted onPost created on February 16 2018 16:28 ET by Thiago Braga

What is AV? You mean AVG?

Thiago Braga (DVA9545)

Posted onPost created on February 16 2018 16:49 ET by Davin Perry

Anti-Virus, no its Norton

Davin Perry

Captain, B747-400

Posted onPost created on February 16 2018 17:31 ET by Thiago Braga

Ok... Some people having lot`s of issue with anti-virus with Ransomware. So, they have blocked some socket on your firewall... http://prntscr.com/ift8io where does in 445 TCP and UDP they blocked. I pretty sure it could be this, but maybe not. Try unblock it and give it a try.

Thiago Braga (DVA9545)

Posted onPost created on February 16 2018 18:43 ET by Davin Perry

sounds like a plan, Ill forward 445 and see if it wants to work. Thanks

Davin Perry

Captain, B747-400

Posted onPost created on February 16 2018 18:54 ET by Davin Perry

well, that didn't work. I am about to go buy a cheep wifi adapter and throw it in my case to see if maybe it is something to do with the LAN connection, Thoughts?

Davin Perry

Captain, B747-400

Posted onPost created on February 16 2018 22:31 ET by Thiago Braga

Have you checked your modem/router or gateway? Maybe there is something you`ll have to setup.

Thiago Braga (DVA9545)

Posted onPost created on February 18 2018 14:55 ET by Davin Perry

Thiago,

Not to sure what your getting at there, could you possible try walking me through that.

Also, looks like the wifi is a bust. It last longer initially, but then fails as often if not more than the LAN. Its looking like I'm going to have to stop doing events and only fly offline

Davin Perry

Captain, B747-400

Posted onPost created on February 18 2018 18:50 ET by Thiago Braga

Davin Perry wrote:

Thiago,

Not to sure what your getting at there, could you possible try walking me through that.

Also, looks like the wifi is a bust. It last longer initially, but then fails as often if not more than the LAN. Its looking like I'm going to have to stop doing events and only fly offline

Who is your internet provider?

Thiago Braga (DVA9545)

DVA043
Senior Captain, MD-11
OLP

Joined on June 10 2001
Event Half Century Club
Online Double Century Club
50 State Club
DVA Twenty-Year Anniversary
Everett 1500 Club
Bi-Millennium Club
Four Million Mile Club

"Col. Panic"
Marietta, GA

2,347 legs, 9,466.0 hours
240 legs, 553.9 hours online
2,005 legs, 8,259.1 hours ACARS
75 legs, 196.3 hours event
2,383 legs, 9,600.9 hours total
91 legs dispatched, 66.4 hours

Posted onPost created on February 18 2018 19:22 ET by Luke Kolin

Davin Perry wrote:

Also, looks like the wifi is a bust. It last longer initially, but then fails as often if not more than the LAN. Its looking like I'm going to have to stop doing events and only fly offline

If the wifi doesn't help, then your problem is upstream as Thiago points out - your ISP.

Cheers!

Luke Kolin

Senior Captain, MD-11

DVA13387
First Officer, MD-88

Joined on December 27 2017

Northeastern United States

45 legs, 92.3 hours
44 legs, 91.7 hours ACARS

Posted onPost created on March 05 2018 14:42 ET by Kevin Adair

As a retired computer repair guy, when you said Norton I knew immediately what issues you are having. Norton is considered "bloatware" meaning that it slows your computer down, to keep it "safe". People would come to me with "slow" computers that had Norton on it. I removed Norton, replaced it with Avast, or Bit Defender and they all ran fine. Consider Norton as your computer invader, not computer anti virus.

Kevin Adair

First Officer, MD-88

Posted onPost created on March 05 2018 22:39 ET by Thiago Braga

Kevin Adair wrote:

As a retired computer repair guy, when you said Norton I knew immediately what issues you are having. Norton is considered "bloatware" meaning that it slows your computer down, to keep it "safe". People would come to me with "slow" computers that had Norton on it. I removed Norton, replaced it with Avast, or Bit Defender and they all ran fine. Consider Norton as your computer invader, not computer anti virus.

If that is the occasion, delete now your Norton. Agree totally with Kevin.

Thiago Braga (DVA9545)

DVA3220
Captain, B737-800
OLP

Joined on May 19 2006
DVA Five-Year Anniversary
B737 50 Club

Southeastern United States

78 legs, 129.9 hours
73 legs, 122.3 hours online
76 legs, 127.3 hours ACARS
31 legs, 57.3 hours event

Posted onPost created on March 06 2018 00:29 ET by Tyler Devereaux

Hi:

Sorry you're having these troubles. Here's a few of things to check, to help you isolate the problem.

1) (Is it just certain apps, or your whole computer?) Do these connectivity issues only present during FS-related activities or is your whole computer going offline? I suspect your entire computer is losing connectivity, at least briefly.

2) (Is it your computer, or something further up the network chain?) Have you had a chance to take note of the lights on your modem while your network issues present? You'll want to check whether your "Online"(/"WAN"/"Internet"/similar labels) light(s) are still illuminated, at each point of your network connectivity. Some home connections use separate devices, a modem and router, where the internet (typically cable, via a coaxial cable) plugs into the modem, and the modem then connects via Ethernet cable to a router. Alternatively, if you rent internet equipment from your ISP, you may have a router/modem combo unit -- these combo units are easy to identify, because the device will have a coaxial port in addition to two or more Ethernet ports (typically, a modem will only have a single Ethernet port). If you have a separate modem, you'll want to check both the modem and router to see whether either of the status lights indicate a loss of connectivity.

3) (Is it your wireless?) To clarify, you were originally wired and you bought a wifi router to test as an alternative? Or were you always wireless, and you just tried a new wifi router? (If it's the latter, have you attempted to use a wired connection from your computer to your router?)

4) (Is it your security?) Though I would not recommend disabling your AV and/or firewall(s) for any prolonged period of time if avoidable, most security software worth using has at least a modicum of logging capability. Consider either (temporarily) disabling your security software/hardware, or spending some time digging through the settings and finding/enabling enhanced logging that would indicate whether your security system(s) are activating unexpectedly and causing your issues. I would certainly recommend the latter, though simply disabling them and experimenting is easier.

Notwithstanding, I would recommend undoing the forwarding of port 445 that you alluded to in an earlier post. Port 445 is used for file transfers; the issues you've reported don't seem to correlate with an issue on port 445. I would not recommend leaving this port open to the internet for most basic usage scenarios, as it posses an unnecessary security risk. If you have a requirement to access your computer from outside of your home network for the purpose of file transfers, and would like assistance with that, I'd be happy to try to help, but I doubt that's what you were asking about.

Good luck!

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