DVA13500
Captain, DC-6
OLP
Joined on June 20 2018
50 State Club
Globetrotter
US Coastal Club
US Mountaineer Club
Millennium Club
Everett 500 Club
B757 100 Club
DVA Five-Year Anniversary
Anderson, IN
1,467 legs, 2,029.2 hours
40 legs,
77.2 hours online
1,462 legs,
2,021.2 hours ACARS
7 legs,
12.1 hours event
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Posted onPost created on
July 22 2020 15:57 ET by Brandon Patton
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Just thought I'd share a positive support/customer service story since you usually only hear the bad.
I purchased a Logitech Radio Panel a few months back for use with X-Plane. It developed an issue where two digits had an led segment that would cut in and out. Still usable but at $150 I want a properly functioning device. It was the lower right where I normally have my transponder code. I contacted support and they had me try a few things, didn't work but I sent them pictures of the issue, serial, receipt, etc. They immediately issued an RMA for replacement. They stated to hold onto my defective unit until the replacement arrives. In about 10 days I had my replacement and it works perfectly.
I contact support back to let them know I received the replacement and where to send the bad one back to. They said to keep it or recycle it! Now I have 2 radio panels for my virtual cockpit! The "bad" panel can still be put to use since it's only 2 led segments that are out. I really didn't expect them to tell me to keep the other device but I will.
Brandon PattonCaptain, DC-6
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DVA10641
Assistant Chief Pilot, B757-200
OLP
Joined on March 29 2012
50 State Club
Globetrotter
Million Mile Club
US Mountaineer Club
US Coastal Club
DVA Ten-Year Anniversary
Flying Colonel
Online Fifteen Century
Everett 1500 Club
Events Quintuple Century Club
Rosemount, MN USA
1,987 legs, 4,456.2 hours
1,865 legs,
3,929.2 hours online
1,967 legs,
4,422.4 hours ACARS
638 legs,
1,290.5 hours event
18 legs dispatched, 157.2
hours
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Posted onPost created on
July 23 2020 16:21 ET by Jason Boche
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