DVA3672
Senior Captain, A320
OLP
E-MAIL
Joined on October 29 2006
B757 100 Club
50 State Club
Two Million Mile Club
Bi-Millennium Club
DVA Fifteen-Year Anniversary
US Capital Club
Toulouse Millennium Club
Online Fifteen Century
"Chris, NOT in Seattle"
Northeastern United States
2,534 legs, 6,223.1 hours
1,537 legs,
3,252.2 hours online
2,243 legs,
5,407.0 hours ACARS
4 legs,
6.0 hours event
2 legs dispatched, 19.5
hours
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Posted onPost created on
April 10 2023 11:39 ET by Chris Frasure
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Hi Pilots,
I realize that the help desk is utilized mostly during times of frustration when you cannot connect to ACARS, have been waiting on a CR, you cannot find a flight in the database, errors when submitting flights etc. We are always happy to help and support you with your issues but we also need you to help yourself by providing us the specifics of your issue. “I cannot connect to ACARS,” is not helpful to any of us. Typically if you are having issues, ACARS will spit back an error message. ACARS also keeps a log of your last fight. Providing us the details of the error message and the log will help Luke help you. If you want a flight added to the database, please include as much information as you can find. If you cannot find a flight, please provide the day you are trying to fly the flight and all the airport codes associated with the departure and arrival. We need as much information from you as possible.
Finally, when you have found your solution to your issue etc. please be courteous and finalize the exchange with a comment. Tell us you are still having problems or the issue is resolved so that I may close the ticket in a timely manner. In many (current) circumstances, a pilot will ask for help and one of us will comment. At that point there is no more exchanges in the ticket and it sits open indefinitely. If we don’t hear back from you in a matter of days after comment, the ticket will be closed. We try to keep up with requests as they come in and we need you to put in the same amount of effort to help us rectify your issues and close the tickets.
Thanks,
Chris
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