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Delta Virtual Airlines Water Cooler | Airline Operations | DVA introduces a helpdesk!
DVA2253
Senior Captain, DC-8-61
COMM

Joined on April 01 2005
Everett 250 Club
Online Century Club
Eight Century Club
DVA Ten-Year Anniversary

"I'd rather be flying!"
Church Hill, TN USA

862 legs, 1,344.5 hours
108 legs, 165.2 hours online
299 legs, 485.1 hours ACARS
Posted onPost created on October 17 2006 10:31 ET by George Lewis
DVA has introduced a helpdesk - what is it and how does it work?

First, it is in the pilot center under flight academy - and to make it easier to find, we have also included a Flight Academy link on the left side of the home page, right under the pilot center link.

Second - the helpdesk is an area where you can go and ask questions and get help - it works like the issue tracker - you go in and start a new issue and ask your question. Your questions are PRIVATE - only the Flight Academy staff has access to it. We have the ability to make an issue public so we can have FAQs as needed.

Whether you need a mentor, help with an airplane, questions about exams, etc., please go to the Helpdesk and ask your question there, and we'll do our best to get you the help you need!

Thanks to Luke Kolin for making this happen!



DVA3419
Captain, MD-88

Joined on July 31 2006
DVA Fifteen-Year Anniversary

"Propellers keep you kewl!"
Newark, DE

67 legs, 89.6 hours
61 legs, 82.8 hours ACARS
Posted onPost created on October 17 2006 10:46 ET by Norm Hare
I must be missing something. I do not see a "button" to start a new issue.


DVA043
Senior Captain, MD-11
OLP

Joined on June 10 2001
Event Half Century Club
Online Double Century Club
50 State Club
DVA Twenty-Year Anniversary
Everett 1500 Club
Bi-Millennium Club
Four Million Mile Club

"Col. Panic"
Marietta, GA

2,347 legs, 9,466.0 hours
240 legs, 553.9 hours online
2,005 legs, 8,259.1 hours ACARS
75 legs, 196.3 hours event
2,383 legs, 9,600.9 hours total
91 legs dispatched, 66.4 hours
Posted onPost created on October 17 2006 10:55 ET by Luke Kolin
Good point! redface Let me dig around and see what I can do later today.

Cheers!

Luke Kolin

Senior Captain, MD-11
DVA2214
Captain, A330-300
OLP
E-MAIL

Joined on March 25 2005
50 State Club
Everett 500 Club
Globetrotter
White Knuckles Club
Million Mile Club
Millennium Club
US Capital Club
DVA Fifteen-Year Anniversary

"One takeoff and landing at a time"
Tampa, FL

1,124 legs, 2,777.2 hours
35 legs, 61.3 hours online
1,005 legs, 2,492.2 hours ACARS
1,153 legs, 2,869.7 hours total
111 legs dispatched, 90.7 hours
Posted onPost created on October 17 2006 11:20 ET by Anthony Katosh
Looks good luke, keep up the good work


DVA2728
Captain, MD-11
E-MAIL

Joined on December 04 2005
Triple Century Club
Online Triple Century Club
DVA Fifteen-Year Anniversary
Tri-Jet Double Centruy CLub
Million Mile Club

"Exceeding the standard."
March Air Reserve Base, CA

343 legs, 2,038.9 hours
317 legs, 1,833.0 hours online
292 legs, 1,778.6 hours ACARS
6 legs, 27.9 hours event
Posted onPost created on October 18 2006 17:21 ET by Shane Olguin
George, I would like to assist with the help desk. I'm not quite good enough to be a CFI for the Flight Academy, but I can answer a lot of website-specific or general flight questions that might come into the help desk.

Email me if you'd like me to tell you more of what I think I can help with.



DVA3054
Senior Captain, B757-200

Joined on April 08 2006
Long Beach Century Club
Online Seven Century Club
Eight Century Club
DVA Ten-Year Anniversary

Wellington, New Zealand

840 legs, 1,948.4 hours
743 legs, 1,606.4 hours online
735 legs, 1,556.1 hours ACARS
40 legs, 91.9 hours event
Posted onPost created on October 21 2006 17:12 ET by Bruno Pinto
Vrey Nice! smile

Bruno Pinto

Senior Captain, B757-200
Progress Spinner


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